IT Support Specialist (ITSS) - Strasbourg

IT Support Specialist (ITSS)

Location: Strasbourg, France
Contract Type: Freelance 6-12 months (long-term)

*Urgent 6-12 Month Contract*

This is a.Strasbourg* based role with an excellent immediate start within a global technology brand working on ensuring high-quality service delivery to end users in a structured, regulated setting

Role Overview

We are seeking an experienced IT Support Specialist (ITSS) to join a large-scale government IT environment. The successful consultant will provide first and second-line support, ensuring high-quality service delivery to end users in a structured, regulated setting.

This role requires strong technical troubleshooting skills, excellent communication abilities, and the autonomy to operate in a fast-paced, user-facing environment.

Key Responsibilities

• Act as Service Desk Agent, Incident Analyst, and Problem Analyst
• Provide first and second-line support (remote and on-site)
• Analyse, log, track, and resolve incidents, service requests, and problems
• Maximise first-call resolution rates
• Participate in PC environment setup, reconfiguration, and installations
• Document operational procedures and create technical content for the knowledge base
• Test and administer business applications
• Liaise with system administrators and database administrators when required
• Support service desk operations and cover related support duties when needed

Required Skills & Experience

• Minimum 3 years of relevant professional IT support experience
• Strong hands-on experience with:

Windows-based end-user environments

Microsoft Office applications

End-user hardware and workplace IT setups

• Good understanding of mobile device platforms and core mobile applications
• Strong analytical and problem-solving skills
• Able to work independently in a structured IT environment

Certifications

• ITIL v4 Foundation certification (mandatory)
  (If not held, certification must be obtained within 3 months of contract start)

Languages

• English and French (written & spoken) - mandatory

Why Apply

• Long-term assignment within a stable government environment
• Exposure to large-scale IT operations
• Multilingual, international working context
• Opportunity to work in a well-structured public-sector IT setting

Please send your CV or call Yasin/Navaid to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

We champion differences in technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants are welcome to apply.