IT Support Engineer Level 2 - Contract

The ideal IT Support Engineer Level 2 would have experience in cloud and on-premise infrastructure including networking, endpoint management, networking, server administration, Azure, and Office 365, etc. This role requires a service-oriented attitude, with excellent verbal and written English skills and a high focus on the quality of work.

Responsibilities:

• Provide support on a variety of technologies via phone, email, and remote access tools
• Take ownership and manage incidents through to resolution.
• Work with the team on incident classification, resolution, and escalation if appropriate
• Deliver solutions to agreed Service Level Agreements
• Liaise with third-party IT solutions providers
• Manage Active Directory, administer and support Microsoft 365, exchange, etc.
• Troubleshoot and support computer networking issues

Requirements:

• 2-3 years' experience in an IT support service desk role
• An IT qualification and/or working towards Microsoft, Cisco, CompTIA certifications, or equivalent would be a distinct advantage
• Strong knowledge of Active Directory with hands-on experience with Azure, Microsoft 365, etc
• Understanding of networking and LAN/WAN technologies
• Strong troubleshooting and communication skills
• Self-motivated to work independently with an ability to work in teams and collaborate with 3rd party suppliers as required
• Excellent customer service skills with the ability to prioritise and manage time effectively
• Willingness to travel, if required
• Hours of cover 8:00-16:30, 9:00-17:30 & 9:30-18:00 Monday to Friday
• Hybrid/Remote