IT Support Engineer (f/m/x)

Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions.

As IT Support Engineer, you will provide frontline technical support by troubleshooting hardware, software, and network issues, while managing user accounts, system updates, and basic security tasks. You will document and resolve incidents through ticketing systems, escalate complex problems when necessary, and ensure compliance with IT policies. This role requires foundational technical knowledge, strong communication skills, and the ability to maintain smooth IT operations for our colleagues.

Your job's key responsibilities are:

• Being the first point of contact for our internal IT Infrastructure and related topics
• Handling incidents within the CORE IT Ticket System, and dispatching them to our System Engineers, in case they cannot be solved by Support Engineers
• Managing client and hardware devices
• Processing requests (e.g., access, hardware, software, etc.) according to approval workflows
• Acting as the Service Owner for specific services (e.g., overseeing day-to-day operations and driving ongoing service improvements)
• Maintaining our knowledge base
• Working closely with our System Engineers on roadmap projects and other complex topics
• Preparing and continuously updating our IT documentation

Essential Skills

• Advanced knowledge of Client Systems (Windows & Apple)
• Practical insights into IT infrastructures and/or IT-support
• Basic know-how of network management, Active Directory and Azure/Microsoft 365 Cloud
• Proactivity and drive to learn
• High degree of security awareness
• Outstanding problem-solving skills
• Excellent communication skills in English (at least B2 level)
• Willingness to further develop professionally and acquire new skills

Beneficial Skills

• Experience with the ticketing system ServiceNow
• Advanced knowledge in Azure/Intune/Microsoft365
• German skills

While we're one company, each location has unique aspects and benefits. Here's a glimpse of what to expect:

• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models, you start your work day when and where it fits you best.
• Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our Learning & Development team will support you in finding the best solution for you!
• Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.
• Social Events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking, and Christmas party, and celebrate milestones together. It's on us!
• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
• Mobility Support: Choose eco friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable salary. For legal reasons, we need to disclose the minimum annual salary for full time employment as stated in the current collective IT agreement, which is € 34.622.00 gross/year for this position.

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