IT Support Engineer

Posted 5 hours 34 minutes ago by E-Frontiers

Permanent
Not Specified
Other
Meath, Ireland
Job Description

Job Title: IT Support Engineer

Role Overview

The IT Support Engineer will act as the first point of contact for all IT-related issues across the business. This role is responsible for providing effective technical support, managing user access and devices, coordinating with third-party vendors, and contributing to the continuous improvement of IT systems, infrastructure, and security.

Key Responsibilities

Technical Support & Troubleshooting

  • Serve as the first point of contact for all user technical issues.

  • Diagnose and resolve hardware, software, and network access issues efficiently to minimise downtime.

  • Provide technical support to field technicians using handheld devices.

Ticket & Vendor Management

  • Coordinate and manage all IT support tickets raised with third-party vendors.

  • Liaise with external specialists for hardware repairs and specialist software support, ensuring timely resolution and clear communication.

User Onboarding & Access Management

  • Set up new users with required accounts, hardware, and software.

  • Create, manage, and revoke user accounts and system permissions as required.

Hardware & Software Management

  • Install, configure, and maintain operating systems, applications (including Microsoft 365), and hardware such as desktops, laptops, printers, mobile and handheld devices.

  • Coordinate delivery and setup of new devices for users.

IT Security & Infrastructure

  • Continuously review and improve IT security software, controls, and policies.

  • Support the ongoing development and improvement of IT infrastructure.

Asset & Inventory Management

  • Maintain an accurate IT inventory register of all devices and equipment.

Training & Awareness

  • Deliver regular in-house IT security and user training to employees.

Essential Skills & Qualifications

Technical Skills

  • Strong knowledge of Windows operating systems and networking fundamentals.

  • Experience supporting hardware, software, and user access environments.

Core Competencies

  • Excellent problem-solving and analytical skills.

  • Strong verbal and written communication skills.

  • Patient, empathetic, and customer-focused approach to staff support.

  • Highly organised, with the ability to manage multiple issues and prioritise tasks effectively.

Education & Experience

  • Degree in Computer Science, Information Technology, or a related field.

  • Minimum of three years' experience in a similar IT support role.