IT Support Engineer
Posted 4 days 5 hours ago by Onyx-Conseil
IT Support Engineer - Stevenage (Site-based, Monday to Friday, 9am-5:30pm with flexibility). £27,000 to £30,000 + 25 days holiday (3 taken at Christmas shutdown), enhanced pension, death in service.
This organisation is part of a larger, market-leading European technology group, known for its innovative products and intelligent mobility solutions. The UK office operates as a small, friendly team where everyone pulls together, offering the backing and stability of a large international company with the day-to-day feel of a family-run business.
The RoleExcellent opportunity to join a small, close-knit UK team as part of a well-established global business. This is a varied role where you'll provide 1st and 2nd line IT support, assist with customer installations, and even get involved in assembling hardware and solar kits.
- Provide first and second line technical support via phone and email, logging cases in Zendesk
- Support pre- and post-sales technical activities, including installations and troubleshooting
- Assist customers on-site when required, occasionally travelling with the sales team
- Assemble cables, accessory kits, and solar panels when needed
- Monitor hosted systems and flag any site faults or data anomalies
- Previous experience in 1st or 2nd line IT support
- Strong problem-solving skills and ability to work across hardware and software issues
- Confident communicator with a customer-focused approach
- Any hands-on hardware assembly or electronics knowledge is a plus