IT Support Engineer

Posted 6 hours 53 minutes ago by Global Technology Solutions Ltd

Contract
Not Specified
Other
London, United Kingdom
Job Description
IT Support Engineer (Junior - 1st/2nd Line)

Location: London (onsite)
Duration: 3-6 months
Rate: £150 per day (umbrella only/inside IR35)

Scope of Work

  • Provide hands-on support for laptops, desktops, and mobile devices (Windows, macOS, iOS/Android).

  • Assist with hardware setup, imaging, and configuration of PCs, peripherals, and mobile phones.

  • Log, track, and resolve user issues through the service desk system, escalating where necessary.

  • Support day-to-day operations including password resets, user account administration, and software installations.

  • Coordinate with third-party vendors (eg, Dell) for warranty repairs or replacement.

  • Maintain accurate asset and stock management records.

  • Contribute to documentation of IT procedures and support guides.

  • Provide a friendly, customer-focused service to internal staff, ensuring timely follow-up and resolution.

  • Assist with basic testing (UAT) for new desktop or mobile solutions.

  • Support JAMF- or Intune-managed devices under supervision.

Skills & Experience

  • 1-2 years' experience in IT support (helpdesk, desktop, or field-based).

  • Basic understanding of Windows 10/11, MS Office 365, and Active Directory.

  • Exposure to macOS and mobile device management (JAMF or Intune) desirable but not essential.

  • Good understanding of hardware and peripheral troubleshooting.

  • Excellent communication and customer service skills.

  • ITIL awareness or certification advantageous.