IT Support Engineer - Carary Wharf - 3-6mth FTC

IT Support Engineer - Carary Wharf - 3-6mth FTC

Enthuse customers and provide best experience through best in class hardware, software and technical support services

Contact us directly if you have any questions about this open job position

• Previous experience resolving problems sitting with the user
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
• The follow-up and support of the Laptop/Desktop and mobile telephony
• Stock and asset management.
• Providing 2nd line IT support for all our internal departments
• Coordinate with Dell Tech Support to ensure all warranty related tasks are managed
• Provide guidance, assistance and follow-up on client questions, problems or troubleshooting (hardware and software)
• Installing and configuring PC's and peripherals on request
• Maintaining and improving the customer service and availability
• Developing and maintaining documentation for all In scope support related subjects and producing reports as and when required
• Involve in UAT for any new solution related to Desktop Engineering
• JAMF/Intune enrolled MAC support

This role is initially provided as a 3-6mth Fixed-Term Contract

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

• Buddy program
• Internal career development program
• Medical cash plan
• Onboarding program