IT Support & Systems Administrator

The Role

We're looking for a motivated IT Support & Systems Administrator to join our team based in Kilrush, Co. Clare.

This role is ideal for someone with 2-4 years' experience who is looking to move beyond basic support and develop strong skills in Microsoft 365, networking, and modern IT infrastructure.

You'll work as part of a small team supporting clients both remotely and on-site across Clare and beyond. This is a hands-on role with real exposure to cloud systems, networking, and cybersecurity, offering a clear path into advanced systems administration.

We're looking for someone curious, proactive, and eager to take ownership of their technical development.

Key Responsibilities Microsoft 365 & Cloud (Core Focus)

• Administer and support Microsoft 365 environments including:
  • Exchange Online, SharePoint, Teams, and OneDrive
• Manage users, permissions, and identity using Microsoft Entra ID (Azure AD)
• Configure and manage Microsoft Intune for device deployment, compliance, and security
• Implement and maintain security controls including MFA and conditional access
• Support ongoing optimisation of client Microsoft 365 environments

Networking & Infrastructure

• Manage and support client network environments including:
  • LAN/WAN, VPNs, firewalls, and wireless networks
• Troubleshoot connectivity, performance, and access issues
• Assist with network setup, upgrades, and documentation
• Work with firewalls and network security configurations

Systems Administration

• Support Windows and macOS environments
• Assist in the administration of Windows Server and Active Directory
• Perform system updates, patching, and general maintenance
• Support backup and recovery processes

Support & Service Delivery

• Provide 1st and 2nd line support to end users
• Deliver support both remotely and on-site as required
• Troubleshoot hardware, software, and network issues
• Work within a ticketing/RMM system to manage and resolve issues efficiently

Security & Best Practice

• Apply security best practices across endpoints and cloud systems
• Support endpoint protection and monitoring tools
• Assist in implementing policies aligned with modern cybersecurity standards
• Promote security awareness and good IT practices among users

Documentation & Development

• Contribute to technical documentation and internal knowledge base
• Document client environments and configurations
• Work toward relevant certifications as part of your development

Requirements Essential

• 2-4 years experience in an IT support or systems role
• Experience supporting Windows and macOS environments
• Hands-on experience with Microsoft 365 administration
• Understanding of Active Directory and/or Entra ID
• Basic networking knowledge (DNS, DHCP, VPNs, firewalls)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a small team
• Full driving licence and access to a vehicle

Desirable

• Experience with Microsoft Intune or Endpoint Manager
• Familiarity with networking hardware (routers, switches, firewalls)
• Experience with RMM or EDR tools
• Basic scripting knowledge (PowerShell, Bash)
• Relevant certifications (CompTIA, Microsoft, etc.)

What We Offer

• Ongoing training and support toward certifications
• Exposure to modern Microsoft cloud and security technologies
• Company laptop, phone and broadband allowance
• A supportive, close-knit team environment
• Company events
• Healthcare (Employer contribution after 12 months of employment)
• Pension (Company pension with matching contribution after 12 months of employment)