IT Support Analyst (ERP) - Harrogate, On Site

Posted 4 hours 45 minutes ago by Arden Resourcing Limited

£30,000 - £40,000 Annual
Permanent
Full Time
Other
Yorkshire, Harrogate, United Kingdom, HG1 1
Job Description

IT Support Analyst (ERP) - Harrogate, On Site

£30,000-£40,000

A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments.

Key Responsibilities

  • Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams
  • Troubleshoot hardware, software, network, and user-related issues
  • Support and maintain ERP, MES, warehouse management, and operational systems
  • Assist with ERP upgrades, implementations, and future system developments
  • Support shop-floor technology including scanners, printers, and production line systems
  • Work closely with production and warehouse teams to minimise operational downtime
  • Manage user accounts, permissions, and system access controls
  • Coordinate with third-party suppliers and support providers
  • Maintain IT documentation, asset registers, and support procedures
  • Support IT security, backups, and disaster recovery processes

Required Skills & Experience

  • Previous experience within an IT Support or ERP Support role
  • Strong ERP systems support experience within manufacturing or warehousing environments
  • Experience supporting production, warehouse, or operational technologies
  • Good understanding of Windows environments, Microsoft 365, and networking fundamentals
  • Strong troubleshooting and problem-solving skills
  • Ability to manage multiple priorities within a fast-paced manufacturing environment
  • Excellent communication skills with both technical and non-technical users
  • Hands-on, proactive approach with a willingness to learn and develop

Desirable Skills

  • Experience with ERP platforms
  • Manufacturing execution systems (MES) or warehouse systems experience
  • Exposure to IT infrastructure and operational technology environments

Package

  • Enhanced pension and life insurance
  • Gym membership and wellbeing support
  • Cycle to work scheme
  • Enhanced maternity and paternity benefits
  • Free parking and on-site facilities
  • Long-term development opportunities within a growing business