IT Support Analyst

Location: Mayfair
Salary: Competitive salary plus a generous benefits package
Application Deadline: Tuesday, March 31, 2026

Job Summary

To provide high-quality support to Killik's business, encompassing troubleshooting and ensuring the availability of IT systems. Requires working within the IT Support team and close with the Systems Development team. Also, requires regular travel to Killik's offices within London and Ipswich.

Key Accountabilities

• Service Management - Service Desk and Desktop Support
  • Providing telephone and workstation support to the firm's staff.
  • Managing ticketed queries and ensuring the comprehensive database of queries and resolutions is kept up to date.
  • Resolving technical and functional issues within business applications when they arise.
• Hardware & Device Management
  • Deploy and configure Laptop and Desktop hardware.
  • Resolving technical issues relating to hardware and managing repairs.
  • Provisioning and support of iPhone handsets.
• CRM & SharePoint Support
  • Providing user support for Dynamics CRM and SharePoint.
  • Providing user support for in-house applications built on CRM.

Key Competencies

• Getting Things Done: Delivers on agreed objectives promptly; prioritises workload; remains professional under pressure;
• Communication & Sharing Knowledge: Confident, clear and accurate with all communication; maintains accurate records and makes effective use of new technology;
• Customer Service: Positive attitude to find solutions in line with Consumer Duty principles; Uses customer feedback to improve service;
• Effectiveness & Adaptability: Able to maintain a high volume of work, striving for continual improvements; understands individual contribution in relation to corporate objectives; presents a positive image and approach to change; and
• Team Working: Shares knowledge, skills and experience with colleagues; understands team goals; is cooperative and supportive of others.