IT Support Analyst

I am currently working with an Insurance client in London who are looking for an IT Support Analyst to join their team.Responsibilities:

• Deliver 1st and 2nd line support, resolving technical issues and maintaining high service availability.
• Handle incidents, service requests, problems, and change requests using ITSM tools like ServiceNow.
• Diagnose and support Windows OS, Active Directory, Office 365, and RDS environments.
• Implement and manage Windows deployment tools such as MDT and Autopilot.
• Manage IT assets, including distribution, returns, and maintenance of equipment.
• Ensure servers and desktops receive regular software patches and security updates.
• Provide technical assistance to VIPs, senior management, and board members when needed.

• Strong troubleshooting abilities in end-user IT support.
• Proficiency in Windows 10, Windows Server, and Active Directory.
• Experience with PowerShell scripting and networking (LAN, WAN, VOIP).
• Understanding of virtual server technologies and IT service management best practices.
• Ability to operate effectively in a fast-paced, multi-region environment.
• Excellent communication skills and a commitment to delivering high-quality IT support.