IT Support Analyst - Leeds City Centre - amazing offices! 787

Posted 1 day 9 hours ago by Interface Recruitment UK

Permanent
Not Specified
Other
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description
  • Education Requirements - none
  • Industry - Financial services
  • Qualifications - ideally strong GCSE/A level and or IT degree
  • Work Hours - 37.5 hours per week

Skills and Responsibilities

An IT Support Assistant is required, reporting to the IT Support and Project Manager of a Leeds City Centre (behind train station) technology-focused financial services organisation. This is a split role running as partly IT related and partly Facilities/premises related and would suit a person looking for an all-round general office role with a good knowledge of IT hardware, technology systems and their management.

The support role (90+% of time) involves:

  1. Supporting org head office systems.
  2. Liaising with outsourced service providers to ensure ongoing service levels are maintained to ITIL standards.
  3. Procurement of IT related hardware/software/licences.
  4. Support of the IT development network, maintenance/backup/upgrades/etc.
  5. Asset logging and management.
  6. Prioritising and dealing with 350+ end users from 1 st line to 3 rd line support.
  7. Configuration and testing of Tablet PCs and software.

The facilities role (up to 10% of time) involves:

  1. Ensuring head office is operational.
  2. Allocation and audit of security passes.
  3. Maintenance/servicing of all systems.
  4. Facilitating office upgrades/improvements.
  5. Telephony management.
  6. Consumable stock management.

This role would suit an individual with exceptional organisational and personal skills from a general IT background.