IT Site Services Manager

Information Systems and Support at University of Westminster delivers a comprehensive portfolio of ICT services to the University's user community of 20,000 students and staff across our London campuses.

Our team is growing as we further develop our digital environment and as part of this we are looking to expand and develop the ISS Team, with more than £40 million investment planned over the next 5 years. Join us and become part of a dynamic, growing and innovative team.

The IT Site Services Manager is an exciting opportunity to embed and deliver the Information Systems & Support (ISS) customer service strategy. You will develop and implement the policies and practices that enable ISS to deliver quality, responsive and proactive support to the University community in line with agreed service level targets.

We are looking for an experienced and enthusiastic manager who will have previously worked managing a team of End User Support colleagues to provide a high-quality service. You will be experienced in monitoring and reporting on service performance and be confident in the resolution of escalated complex problems and service delivery issues.

This role requires an excellent communicator and a passionate team leader with relevant skills to manage a team and build strong working relationships with key stakeholders throughout the University and externally. You will engage with a diverse customer base and value evolving alongside our service.

Experience

• Demonstrable ability to diagnose and troubleshoot faults and the ability to apply new technology to business problems.
• Good working knowledge of the control and management of IT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording.
• Demonstrable experience of the IT infrastructure (hardware, databases, operating systems, local area networks etc) used within the organisation.
• Ability to provide high level customer support to a diverse range of service stakeholders. With experience of escalation and successful resolution of customer complaints.
• Demonstrable ability to design, implement and embed good practice policies and procedures that will support the development of an integrated Service Support function
• Strong stakeholder management skills to ensure effective engagement at all levels.
• Experience leading and line managing end user support team members.

As an employer of choice, the University of Westminster offers an extensive benefits package including:

• Competitive salary package of £53,551 - £57,968 per annum dependent on experience
• 35 days annual leave, in addition to bank holidays and University closure days
• Competitive pension package
• A healthy work-life balance for all employees

HAYS Technology have been retained by University of Westminster to manage the search and recruitment of this role. For all enquiries, please contact Breanna Mahan at Hays Technology.