IT Service Manager
Posted 8 hours 6 minutes ago by Elexon Ltd
Location: London Salary: GBP 75000 Posted Date: 10 Feb 2026 Closing Date: 22 Feb 2026
Join Elexon as an IT Service Manager: Own service delivery across a multi-supplier environment - hybrid working, competitive benefits and a supportive culture.
Join Elexon and help shape the future of energy services.
We're looking for an experienced IT Service Manager (Grade 12) to join our Service Management team on a permanent basis.
In this pivotal, service-focused role, you'll be responsible for the end-to-end management and integration of IT services across a multi-supplier environment, ensuring services are delivered seamlessly, securely and in line with ITIL best practice. Working at the heart of our SIAM operating model, you'll play a key role in maintaining service performance, managing major incidents and driving continuous improvement, supporting Elexon and the wider energy industry to operate effectively.
What you'll do:- Own the end-to-end delivery of IT services, ensuring performance against agreed SLAs, OLAs and KPIs.
- Act as the primary point of contact for IT service delivery, coordinating internal teams and third-party suppliers.
- Lead SIAM-based service integration, ensuring clear accountability across a multi vendor environment.
- Oversee Major Incident Management, ensuring timely resolution, clear communication and effective stakeholder engagement.
- Drive continuous service improvement (CSI) using ITIL best practices, improving efficiency, resilience and customer experience.
- Monitor service performance, identify risks early and implement mitigation plans.
- Ensure services are delivered securely, compliantly and in line with governance and regulatory requirements.
- Maintain high-quality service reporting, documentation and audit evidence.
- Build strong relationships across Technology, Product, Legal, Supply Chain and external industry participants.
- Contribute to out of hours major incident on call support on a rota basis.
- Strong IT Service Management experience within a medium to large organisation.
- Proven experience managing managed service providers in a multi supplier / SIAM environment.
- Solid knowledge of ITIL frameworks and service management principles.
- Experience leading or coordinating Major Incident Management.
- Confident stakeholder manager, able to communicate clearly and influence at all levels.
- Customer focused mindset, with a track record of improving service quality and performance.
- Strong analytical and problem solving skills, comfortable working under pressure.
- Hands on experience with ITSM tools such as ServiceNow.
- Highly organised, proactive and comfortable managing multiple priorities.
- Experience within the UK electricity market, cybersecurity or regulated environments would be advantageous, but is not essential.
- Excellent benefits including bonus, private medical insurance and generous pension scheme.
- The opportunity to work within a thriving organisation which can support your growth and development.
- We operate a hybrid working approach with 2 days in our London office.
We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!
At Elexon, we want to:- Provide true equality of opportunity.
- Attract and retain diverse talent.
- Listen to all voices.
- Be representative of the communities we work in.
- Be a role model for Diversity and Inclusion in the industry.
Elexon together, embracing differences, listening to all voices.
Ready to make an impact? Join us and help shape the future of energy services.