IT Service Desk Manager / ICT Team Leader - Manufacturing REF 1049
Posted 3 hours 13 minutes ago by Interface Recruitment
General IT Support - Desktop / Network / Server
Manufacturing
Qualifications
Any relatable Technology Support Qualifications a benefit
Skills
IT Support
Contact number
25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking
Additional Benefits
Cycle Scheme + EAP + Enhanced Family Benefits
Region
South Yorkshire
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally.
The role will offer longevity and a long term career with the chance to work on big infra projects.
It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home.
Description of the company:
The IT Department is a global department with technicians and support based at most sites.
The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around 350-400 employees with an average service history of 12 years. Stockport has around 100-150 staff and the average length of service here is 11 years.
Role Purpose:
To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems.
- Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore.
- Respond to requests for technical assistance in person, via phone and helpdesk.
- Assist with diagnosing and resolving technical hardware and software issues.
- Log all helpdesk interactions.
- Follow standard operating procedures.
- Redirect IT issues to appropriate resources.
- Identify and escalation issues requiring urgent attention.
- Create and maintain user accounts in Active directory and Google Administration console.
- Build and refurbish PC Base and Laptops as required.
- Other duties and projects as assigned.
Requirements:
- Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential)
- MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential)
- Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous.
- 1-2 year experience in an IT support role both desk and shop floor.
- HNC/HND or degree equivalent in Computing (Not essential)
- Yes
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