IT Service Desk Lead - ServiceNow & Continuous Improvement

NHS Greater Glasgow and Clyde is seeking a Service Support Manager to lead the IT Service Desk across NHSGGC, focusing on ServiceNow-based improvements and user experience. You will drive policies, processes and continuous service improvement while collaborating with cross-functional teams in a large NHS setting.

The role combines leadership with hands-on ServiceNow expertise, ensuring effective incident, request and change management and delivering high-quality digital services for staff and