IT Service Desk Analyst

Role highlights:
Salary - €44K base + 10% bonus + benefits
Location - Frankfurt (office-based- 5 days a week)
Language - Good professional/fluent/Native German Speaker required +English

Service Desk Analyst (1st Line Plus/White-Glove Support)

We are looking for an experienced Service Desk Analyst (1st Line Plus) to deliver high-touch, white-glove IT support in a professional services/enterprise environment. This role requires strong technical capability combined with excellent communication and stakeholder-management skills, particularly when supporting senior executives and partners.

Key Responsibilities:

• Provide white-glove IT support to senior executives and key stakeholders
• Deliver 1st-line plus support across Microsoft, Apple, and mobile platforms
• Troubleshoot Office 365 and Microsoft Teams issues
• Support device builds, rebuilds, and provisioning
• Resolve networking issues (basic to intermediate level)
• Manage incidents and requests using ServiceNow
• Maintain accurate knowledge base documentation
• Communicate clearly with both technical and non-technical users

Required Technical Skills:

• Office 365/Microsoft 365
• Azure/Azure AD (Entra ID)
• Intune
• ServiceNow
• Microsoft Teams troubleshooting
• Networking fundamentals (Meraki knowledge preferred)
• Hardware support (Lenovo, HP)
• Mobile device support
• macOS
• Jamf
• TeamViewer
• Device imaging and rebuilds