IT Service Desk

About our client

About our client: Established in 2001, they provide information and communications technology solutions and support. They take time to understand and anticipate the challenges facing their customers. Partnering with technology vendors, they deliver market leading technology solutions.

What you'll be doing

This is a Service Desk role for someone who already has solid experience in a managed IT services business or similar, and is ready to take more ownership of incidents, problems, and customer outcomes.

You'll work as part of a skilled team, acting on various issues while still handling your own tickets end-to-end. You'll be trusted to troubleshoot, resolve, and communicate effectively with customers, ensuring their IT systems remain stable and well supported.

The team work on a shift pattern - the earliest shift starts at 08:00, and the latest you would finish is 18:00 - there is a rota system when evenings or weekend work is called for.

What makes you a great fit

• You're a great communicator - you'll be the first point of contact for customers reporting incidents or requesting changes to their IT systems so we need people that aren't afraid to pick up phone (even when they're frustrated!) and can communicate simple, straightforward advice and information
• You're ambitious - they are committed to creating career pathways for all their team.
• You put the customer first. They need people that will call when they say they will and go the extra mile to find the right solution.
• You love a process - you'll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so they need people who can follow the plan and get it right for each customer.
• You're a team player

What you'll get from this opportunity

• Great prospects
• Knowledgeable, high-achieving, experienced colleagues
• Commitment to Diversity and Inclusion - they hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes them stronger.

Please apply or get in touch for more information.

Essential Results "Placing People First"

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Employee mentoring programme
• Health & wellbeing programme
• On-site parking