IT Service Delivery Lead - Desk, Incidents & MSPs

Crew Clothing Head Office in Kingston upon Thames is seeking an IT Operations Manager to oversee the Service Support Desk and day-to-day IT services across retail and head office environments. You will lead the Service Desk team, manage incidents, and coordinate with suppliers to ensure reliable service delivery while aligning with business priorities.

You will implement best practice in service management, report on performance metrics, and contribute to transition activities for MSPs or