IT Service Analyst
Posted 21 hours 14 minutes ago by Reed Technology
£32,000 - £45,000 Annual
Permanent
Not Specified
Other
Tyne And Wear, Newcastle Upon Tyne, United Kingdom, NE125
Job Description
Job Title: IT Service Management Analyst
Location: Newcastle
Purpose of Role
Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect.
Key Responsibilities
- Monitor IT budgets, perform variance analysis, and report risks/issues.
- Raise and track licensing issues for IT services and projects.
- Support procurement for services and license renewals (eg, Microsoft).
- Handle Finance queries (forecasting, journals, recharges) and supplier escalations.
- Maintain accurate supplier details and payment records.
- Contribute to process improvements and IT governance standards.
- Support IT onboarding for new businesses/sites.
Skills & Experience
- Strong understanding of IT service and contractual processes
- Experience in budgeting, forecasting, and variance analysis.
- Excellent stakeholder management and communication skills.
- Analytical mindset with attention to detail.
- Keen interest in IT service deployment across a global organisation
This role comes with a strong benefits package/4 days on site working/great career opportunities.