IT Ops & Automations Engineer

Mr Who?

MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination.

We are looking for a proactive IT Operations & Automation Engineer to support day-to-day IT operations while driving automation and process improvements across the company.

This is a hands-on role combining internal IT support, device management, and automation. You will act as a key point of contact for employees, while continuously improving systems to make operations more efficient, scalable, and reliable.

What You Will Do

• Design and implement automation to reduce manual IT tasks (onboarding, access management, reporting, monitoring)

• Develop scripts using Python, Bash, or PowerShell

• Identify inefficiencies and improve processes through tooling and workflows

• Provide first and second-line support across hardware, software, and SaaS tools (Google Workspace, Slack, macOS, Windows, VPN, networking)

• Act as an escalation point for IT issues and operational alerts

• Maintain clear and up-to date internal documentation

• Manage device provisioning (laptops), configuration, and inventory

• Support employee lifecycle processes (onboarding, access, offboarding)

• Administer Google Workspace, identity/access systems, and cloud services (AWS preferred)

• Support networking, VPN, and monitoring systems across environments

What We're Looking For

• 2-4 years of experience in IT operations, systems administration, or similar

• Strong troubleshooting skills across devices, SaaS platforms, and networking fundamentals

• Experience with scripting/automation (Python, Bash, or PowerShell)

• Hands on experience with Google Workspace administration

• Comfortable supporting end users and managing service desk requests

Nice to have

• Experience with AWS or cloud infrastructure

• Familiarity with Infrastructure-as-Code (Terraform, CloudFormation)

• Experience with ticketing systems and SLAs

• Awareness of security/compliance frameworks (ISO 27001, SOC 2)

• Relevant certifications (AWS, CompTIA, Google IT)

What We Offer

At MrQ, we take pride in providing an array of fantastic benefits to our valued team members. Enjoy a competitive salary package that recognizes your hard work and dedication. Need some extra time off? We've got you covered with additional leave days, and we believe in celebrating life's special moments, including your birthday, with dedicated birthday leave. Family matters to us, too, which is why we offer a generous four week parental leave. Your well being is our priority, supported by international health and life insurance. Stay motivated with wellness incentives and seize opportunities for personal and professional growth with our growth allowance. Embrace a flexible working environment that caters to your needs, and join our friendly and multinational team, where collaboration and camaraderie flourish. At MrQ, we're committed to ensuring that your experience with us goes beyond just a job - it's a fulfilling journey with a supportive community.

We are committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.

To help our recruitment team work efficiently, please apply to the role that best matches your skills and experience. Our team will consider you for other similar roles as well!