IT Operations Leader

Robert Half has exclusively partnered with OUem to recruit for a newly created IT Operations Lead role based in Oxford. This is a permanent opportunity, paying up to £85,000, plus 25% discretionary award, ideal for candidates looking for better exposure to leading IT strategy and technology operations.

Senior hands-on IT Operations Lead responsible for operational stability, governance, and delivery of technology change across a multi-system environment.

This role combines IT operations leadership, policy & governance ownership, vendor management, data mapping, and end-to-end technical project delivery. Acts as a key interface between Technology, Compliance, and Operations.

Key Responsibilities

IT Operations

• Own day-to-day operational performance of infrastructure, SaaS, and core business systems
• Define and manage service standards, KPIs, and support processes
• Manage and hold third-party IT vendors accountable

Policy, Governance & Controls

• Author, maintain, and enforce IT policies, standards, and procedures
• Maintain audit readiness and documented IT controls
• Align IT operations with compliance and risk requirements

Project & Change Delivery

• Lead end-to-end delivery of IT initiatives (cloud migrations, infrastructure upgrades, system replacements, security tooling)
• Ensure operational readiness: documentation, training, and support handover

Data Mapping & Information Risk

• Own system/data maps, data locations, access models, and system dependencies
• Improve visibility and reduce information and operational risk

Risk, Incident & Resilience

• Oversee incident management, investigation, and remediation
• Maintain DR/BCP documentation and testing schedules

About You

• Proven experience in IT Operations/Technical Operations/Infrastructure roles with leadership responsibility
• Strong understanding of cloud (Azure preferred), networking, identity & access management, and SaaS environments
• Proven experience writing and owning IT policies, standards, and operational processes
• Experience delivering cross-system or infrastructure projects end-to-end
• Strong documentation capability (data flows, system dependencies, controls)
• Confident communicator with technical and non-technical stakeholders

On Offer

• Up to £85,000 plus discretionary award of up to 25%
• Onsite in Central Oxford
• Employer Pension contribution 10-16% of salary (employee contribution dependent)
• Benefits allowance - tied to employee pension contribution
• Life cover 4x salary
• Private medical cover (Individual - end of probation)
• Critical Illness cover 2x salary (end of probation)
• Income protection cover up to 75% salary (end of probation)
• Cash health plan (end of probation)
• 26 days holiday + bank holidays. The office is usually closed between Christmas and New Year. We do not require staff to take these days from their annual holiday allowance.

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