IT Manager, End User Experience

COOKIE NOTICE Effective date: 25.06.2024 "Apply with LinkedIn" plugin is used on our Career site . It e nables you to apply for jobs by using your LinkedIn profile. This plugin is offered by LinkedIn and subject to 4. Changes to this Cookie Notice We reserve the right to change and modify this Cookie Notice from time to time. When we post changes to this Cookie Notice, we will modify the "effective date" at the top of this Cookie Notice to indicate when such changes have come into effect. IT Manager, End User ExperienceWe are looking for an IT Manager, End User Experience to join our team!In this role, you will be responsible for shaping and improving the overall end user IT experience by serving as the connection point between IT teams, business stakeholders, and employees. You leads clear and consistent IT communications, ensuring users understand changes, incidents, and new initiatives while minimizing disruption. You also own Knowledge Management within the ITSM platform, maintaining a high quality, user focused knowledge base, driving a culture of knowledge sharing across IT. Through continuous improvement, collaboration, and user centric practices, the role strengthens trust in the IT services and supports smoother adoption of technology across the entire Fiskars Group. Key responsibilities Manage the Knowledge Management process within the ITSM platform, ensuring content is accurate, current, and easy to consume.- Develop and maintain high quality knowledge articles and standards that support self service and improve resolution rates.Partner with IT support teams to identify recurring issues and convert them into actionable knowledge content.- sharing culture and drive adoption of Knowledge Management best practices across IT.Promote a knowledge Qualifications Relevant university degree in communications, IT, business, or equivalent professional experience 5+ years of experience in IT communications, change communications, or related roles Strong understanding of IT operations, ITSM, and service delivery concepts Experience communicating during incidents, service changes, or transformations Ability to simplify complex technical topics for non technical audiences Experience working in a global, multicultural environment Fluent English skills, other languages are an asset