IT Manager

IT Manager

Glasgow

Salary: £45k - £50k + KPI Bonus

Please note: This role is entirely on site at a meat-processing facility, Monday to Friday

Role Definition:

As the IT Manager, be responsible for the management and development of the IT Support team, and support and oversee the site users of factory and office systems whilst ensuring the smooth running of all IT services across the site.

You will lead, contribute and develop the local IT needs for each site whilst working alongside the respective site's senior management team and the 2nd site's support IT Team.

Key responsibilities:

• Manage team objectives and conduct one to ones
• Ensure the relevant training and development plans are in place across the team
• Ensure that IT departments KPIs are met across the site
• Ensure effective relationships are built and maintained between all key stakeholders across the sites
• Ensure that all IT processes, procedures and change management policies are adhered to, to guarantee the smooth running of IT operations
• Manage the discovery, implementation and support of change/projects to the sites in conjunction with other teams across the business
• Responsible for overseeing the smooth running and operation of local IT Services whilst minimizing production down time by use of preventative measures
• Responsible for managing the production traceability systems and their components whilst delegating when necessary
• Commissioning of desktop, laptop and mobile devices
• Responsible for the day-to-day support of IT Services and ensure that the sites have a secure and resilient IT infrastructure
• Responsible for managing the life cycle of all site IT assets, from delivery to destruction
• Manage and maintain all IT hardware, software, and production-based systems
• Management of Backup, Antivirus, Proxy, Monitoring and Patching
• Contribute to developing and testing disaster recovery plans in line with business policy
• Manage and maintain a list of issues and ensure that they are resolved in a timely manner using our internal management systems and processes
• Accountable for the management of IT incidents and requests in accordance to agreed SLAs
• Management of the IT Supply chain including external suppliers and contractors
• Oversee and contribute to the continuous development of site IT documentation
• Lead on IT continuous improvement initiatives
• Out of hours support

Requirements:

• BSc Degree is desirable within an IT discipline
• Qualifications in ITIL v3 or 4 are desirable
• Solid experience with networking principles including switch/Router configuration and cabling
• Solid experience of server management including updating and patching
• Experience with Microsoft 365 and productivity tools suite
• Excellent communication skills across all levels of the organizational structure
• Proven IT Management background and strong generalist IT experience
• Ability to lead and deliver on digital transformation initiatives
• High level of analytical and technical skill is required, which must be demonstrable through experience of introducing IT Services
• Experienced with Active Directory and domain management tools.
• Proven interpersonal skills, credible and the ability to influence others across all levels within the organization
• Efficiently troubleshoot/problem solve on-going issues or opportunities to streamline workflows
• Ability to lead on IT initiatives for continuous improvement