IT Infrastructure Apprentice

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Salary: £23,000 - £26,000 (depending on experience)
Location: Warwickshire, with frequent travel across the South and East of England
A full UK driving licence is required

Digital and Technology Solutions Professional (Level 6 - degree level)

At Volvo Trucks, we do more than build trucks. We keep the world moving. From delivering essential goods to connecting communities, our vehicles, technology and people make a real difference every day. We are a global leader in sustainable transport, committed to driving progress and shaping a cleaner, smarter future. Our dedication to innovation and safety sets the standard for the industry. The Volvo FM and Volvo FH Aero recently achieved the maximum five-star rating in Euro NCAP's first-ever truck safety assessment. It is proof that at Volvo Trucks, progress is something we live and deliver.

Now we are looking for a motivated and curious individual to join us as an IT Infrastructure Apprentice, ready to learn, grow and be part of the team powering the technology that keeps Volvo Trucks moving.

• Professional growth and development: Unlock your potential through a range of training and development opportunities, on top of the apprenticeship qualification itself.
• Pension scheme: Matched up to 5% of your salary, including death in service cover.
• Holiday Allowance: Start with 25 days plus Bank Holidays, increasing with service, with the option to buy up to 5 additional days.
• Medical insurance: Access to Bupa private medical insurance
• Employee Assistance Programme: Access wellness, mindfulness and counselling services.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts, and use our on-site gym at Warwick.
• Other benefits: Dental insurance, Cycle-to-work scheme and Eyecare vouchers.

You are someone who enjoys solving problems and learning new things. You have a genuine interest in technology, computers and networks, and you are eager to turn that passion into a career.

We are looking for someone who has:

• Prior work experience in an IT-related role, but looking for a qualification
• Strong analytical and problem-solving skills
• Good knowledge of Microsoft 365 (advanced Excel skills are a bonus)
• Basic understanding of computer hardware, operating systems and common software applications
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP and wireless technologies
• Commitment to maintaining confidentiality and data security
• Effective communication and organisation skills
• A full UK driving licence and the ability to travel frequently
• GCSE or A-Level qualifications

You will be joining a close-knit IT Infrastructure team of four who support 18 sites across the South and East. You will be working with colleagues who have completed IT apprenticeships at Volvo Trucks and will guide and mentor you as you develop your skills. You will report to the IT Manager and be part of the wider Volvo Trucks IT division in the UK.

As an IT Infrastructure Apprentice, you will support and deliver IT infrastructure services across multiple Volvo Truck & Bus locations. From setting up new systems to helping solve technical issues, you will be part of the team that keeps our operations running smoothly.

You will gain hands-on experience with:

• Respond to user enquiries and provide technical assistance, troubleshooting hardware and software issues, both in person and remotely.
• Assist in the installation and configuration of computer hardware, software, and networking equipment under the guidance of senior technicians.
• Collaborate with the IT team to develop and maintain documentation, including system configurations, user manuals, and troubleshooting guides.
• Supporting key IT projects such as Windows 11 migration and Wi-Fi upgrades across 18 sites
• Stay updated with emerging technologies and industry trends to provide recommendations for improving IT infrastructure efficiency and effectiveness.
• Manage technical administration and authorisation for new starters and leavers in a timely manner for all local and group IT systems

If you already hold an IT degree or qualification at the same or higher level, you will not be eligible for this apprenticeship under government funding rules. More information can be found in the UK Government apprenticeship funding rules.

Apply today or share this opportunity with someone you think would be interested.

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We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative minds in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people - to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.