IT Infrastructure Analyst

Posted 16 hours 25 minutes ago by Safestore Holdings PLC

£80,000 - £100,000 Annual
Permanent
Full Time
Other
Hertfordshire, Borehamwood, United Kingdom, WD6 1
Job Description
IT Infrastructure Analyst

Department: Support Office

Employment Type: Permanent - Full Time

Location: Borehamwood

Compensation: £40,000 - £45,000 / year

Description

Job Purpose - Optimising, improving our systems and infrastructure through maintenance and support. The role supports the IT team in delivering excellent 2nd/3rd line support to over 600 users across 170 stores and Head Offices in the UK and Europe.

Systems maintenance - Helps implement and maintain all software/hardware deployed in order that all systems run smoothly and efficiently.

Aspects of our IT infrastructure include:

  • Multiple Servers across multiple locations
  • Nutanix VM cluster of Microsoft Servers
  • Veeam Backup Infrastructure
  • Hybrid Entra ID
  • Hybrid O365 Microsoft Exchange with Mimecast
  • Cisco & Meraki networking
  • MPLS network
  • Microsoft Remote Desktop Service Applications
  • SCCM
  • Centralised Patch Management across desktops and servers

Helpdesk support - Provides escalated 2nd/3rd line support for problems arising from the use of the IT infrastructure which can't be resolved by our Business Support Team.

Policies and procedures - Contributes to group policies by providing guidance in relation to IT infrastructure ensuring that compliance is achieved.

Project work - Co-design, Implementation and assistance in I.T. Projects

Experience/Skills required

Personal Attributes

  • Have a natural aptitude for technology, solving problems and finding solutions
  • Able to take on systems and technologies in which they have no training
  • Credible and confident when talking about technology
  • Excellent communication skills, both spoken and written
  • Professional/presentable, personable and approachable
  • Able to commute to Borehamwood within one hour
  • Flexible with working hours, able to work evenings, weekends and bank holidays when required
  • Available to travel abroad if required
  • Windows 11 installation, deployment, administration and 2nd/3rd line support
  • Windows 2025/2022/2019/2016 server administration and 2nd/3rd line support
  • Virtual machine management
  • Router & Firewall configuration and administration
  • Networking TCP/IP troubleshooting
  • DHCP/DNS troubleshooting
  • Active directory & Group Policy administration
  • Hybrid Entra ID
  • Hybrid Exchange/Office 365 administration and 2nd/3rd line support
  • Installation and configuration of Servers, PCs, laptops, printers and peripherals
  • General hardware and software troubleshooting
  • Experience of 1st and 2nd line customer facing technical support
  • Worked in and understand a retail, wholesale or distributed company

Beneficial Skill-set

  • Azure/O365 Policy Management
  • Microsoft SharePoint administration
  • Microsoft SQL administration
  • Sophos Central administration
  • Mimecast Administration
  • Veeam Backup Administration
  • SCCM Imaging and Application packaging
  • Fluent in French/Spanish/Dutch/German/Italian

Suitable candidates must have 3rd line support experience in a Microsoft/Cisco based infrastructure and experience of customer facing technical support.

Passion for your job, reliability, commitment, flexibility and eagerness to learn new technologies are a must.