IT Engineer

Job Title: Deskside Engineer

Location: London (On-site)

Contract: 12 Months, Inside IR35

Start Date: Immediate

Clearance: DV Clearance Required (must already be active)

Overview

An exciting opportunity has arisen for an experienced Deskside Engineer to join a major IT services provider, supporting a high profile public sector security organisation following a recent office relocation. This role involves hands on deskside support within a sensitive environment, ensuring continuity of service and high quality technical assistance to end users.

Key Responsibilities

• Provide on site deskside and floor walker support across hardware, software, and peripheral devices.
• Assist with post move activities, ensuring end users are fully operational after the site relocation.
• Diagnose and resolve technical issues across Windows based environments.
• Handle device builds, imaging, configuration, and deployment.
• Support mobile device setup, troubleshooting, and asset management.
• Work within strict security protocols and follow established incident, change, and problem management processes.
• Liaise with technical teams and stakeholders to ensure timely issue resolution.
• Maintain accurate documentation, ticket updates, and asset tracking.

Essential Skills & Experience

• Active DV Clearance - essential and non negotiable.
• Strong background in deskside or second line support.
• Experience working in secure or highly regulated environments.
• Proficiency with Windows 10/11, O365, AD, hardware troubleshooting, and device imaging.
• Excellent customer facing skills and the ability to support senior stakeholders.
• Ability to work effectively on site in a fast paced environment.

Desirable Skills

• Experience supporting government/law enforcement related environments.
• ITIL awareness or certification.
• Knowledge of secure handling processes for IT equipment.