IT Engineer

Job Benefits

bonus

Role

IT Technical Support Engineer

Location

Site-based with regular travel to construction sites across London (One day a fortnight remote)

Overview

Hands on support role delivering Level 1-3 technical support across End User Computing (EUC), applications, and software, with a strong focus on site based support across multiple construction projects. Acts as a key point of contact for all user facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL aligned framework.

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment
• Troubleshoot user issues including account access, hardware faults, and network connectivity
• Support site IT setups, including server maintenance and racking infrastructure
• Maintain asset inventories and liaise with vendors for warranty repairs
• Log, prioritise, and resolve incidents using ServiceNow in line with SLAs
• Contribute to knowledge base (KB) and continuous improvement initiatives
• Support end to end hardware lifecycle: imaging, deployment, testing, and quality assurance
• Perform on site support across the region and elevate complex issues where needed

Technical Environment

• Windows 10/11, macOS, Microsoft Office
• Active Directory, Exchange, Azure AD, Intune, MDM
• Cisco Meraki, SOE/imaging tools, CMDB
• AV support (e.g., Teams Meeting Rooms, projectors)
• ServiceNow, Asset & License Management

Requirements

• 2-3+ years in technical/EUC support roles, ideally in large, multisite environments
• Strong communication and stakeholder engagement skills (technical and non technical)
• Solid understanding of ITIL (min. 2 years' experience)
• Proactive, self motivated, and solution focused

Culture Fit

Best suited to candidates who are practical, collaborative, resilient, and committed to continuous improvement and customer service excellence in a fast paced, dynamic environment.