IT Change and Configuration Analyst

The IT Change and Configuration Analyst will be responsible for at least two of the four key accountabilities that enable IT to meet these aims, and they are described below.

Change Enablement: Ensure Requests for Change (RFCs) are recorded, assessed, and approved by the IT Change Advisory Board (CAB). The Service Transition Analyst chairs CAB and is responsible for managing the Forward Schedule of Change. They also manage any communication for RFCs, so affected users/customers are notified in a timely manner.

Service Transition: Ensure that new IT Services are smoothly transitioned into Production, with support processes and procedures and ownership understood and accepted.

Demand Management: Manage the Demand Management process for IT services, guiding people from initial request, through to implementation of the requirement, acting as a liaison point between the requestor and the IT teams

Configuration Management: Ensure that all IT assets and services are accurately recorded, all inter-dependencies are mapped, and all records are kept up to date. Configuration Management controls the data recorded as a step in the other three processes and provides reliable data so those processes work in an effective and trustworthy manner.

Technical:

• Experience in Change Enablement is essential
• Experience of working in an ITIL environment
• Intermediate technical knowledge of data networks, laptops/desktops (hardware and OS), servers (hardware and OS), VMs, storage devices, Oracle SQL servers and databases, Active Directory/Entra ID, Azure
• An understanding of the software development and release lifecycle

Personal:

• Experience of managing CAB meetings
• Ability to confidently enforce the Change Enablement policy, e.g., ensuring that RFCs are not approved until all the required criteria have been met.
• To confidently enforce governance of Service Transition activities
• Excellent communication skills to effectively engage with a diverse set of stakeholders
• Attention to detail on documentation and data entry
• Excellent analytical skills
• A good problem-solving attitude

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), study support with qualifications, a generous pension scheme and much more.