ISM Technician - London, England, UK
Posted 4 hours 2 minutes ago by Axiom Technologies Pty Ltd.
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
ISM Technician with Hardware Asset Management.Work Model: 5 days WFO
Location : Canary Wharf
Requirement: 8-10 years of experience in HAM. Should have strong communication skills.
Capabilities: Hardware Asset Management ( Mobile, Telephone, Monitors, Desktops, Other Voice and End user devices )
Hardware Asset Management - End User, Mobility & Voice Devices
Covers the end-to-end lifecycle management of:
Asset Category Typical Devices
End User Computing Desktops, workstations, laptops, thin clients
Display Devices Monitors and associated peripherals
Mobility Corporate mobile phones, smartphones, tablets
Voice & Telephony Desk phones, IP phones, conference phones and other voice devices
Other End User Devices Approved peripherals and user-assigned hardware not covered above
Service Scope
Other Activities:
- Asset receipt, registration and tagging
- Inventory and Configuration Management Database (CMDB) updates
- Asset assignment to users and locations
- Stock and spare-pool management
- Moves, adds and changes
- Asset tracking and reconciliation
- Warranty and repair tracking
- Lost, stolen and damaged device handling
- Refresh and replacement lifecycle management
- User return and recovery
- Secure decommissioning and disposal
- Data sanitisation coordination
- Disposal certification and audit evidence
- Asset reporting, compliance and governance
Technical