Investigations Officer

Join a respected public sector body in Belfast as an Investigating Officer - ASAP Start

Your new company
This respected public sector organisation plays a vital role in ensuring fairness, accountability, and transparency across government services. With a strong reputation for impartiality and integrity, the organisation investigates complaints and concerns raised by members of the public and elected officials. You'll be joining a collaborative and professional team committed to upholding high standards in public service.

Your new role
As an Investigating Officer, you will be responsible for conducting impartial, desk-based investigations into complaints against public bodies and elected representatives. You will also support broader systemic investigations into potential maladministration or injustice within public services. This role involves managing a diverse caseload, analysing complex information, conducting interviews, and producing high-quality written reports and recommendations.Key responsibilities include:

• Investigating complaints in line with relevant legislation and internal procedures
  
• Communicating effectively with complainants, public bodies, and stakeholders
  
• Managing competing priorities and meeting performance targets
  
• Conducting interviews and gathering evidence
  
• Drafting clear, evidence-based reports and briefings
  
• Monitoring compliance with recommendations
  
• Representing the organisation at external events and maintaining professional relationships
  

What you'll need to succeed

• Educated to degree level (or equivalent) AND a minimum of 2 years' relevant work experience in collecting and analysing information to arrive at evidence-based, written conclusions.
  
  OR
  •A minimum of 4 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.
  
  Experience
  •Strong analytical skills and the ability to use sound and balanced judgment to support well-reasoned and appropriate decisions
  •Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirements
  •Excellent written communication skills with the ability to write clearly and capture all important facts and opinions in drafting letters and reports
  •Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales
  •Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathy
  •Experience of carrying out challenging interviews to gather information
  
  DESIRABLE CRITERIA
  •Knowledge of good investigative practices and approaches
  •Proven ability to utilise research techniques
  
  What you'll get in return
• £20.71 per hour
• 3 months with possible extension
• Belfast City Centre office location
• Hybrid working after initial training period

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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