Internal Sales Administrator

Internal Sales Administrator
Location: Southam
Salary: £25,000 - £27,000
Hours:

• Monday-Thursday: 8:30am - 5:00pm
• Friday: 8:30am - 4:00pm
  Benefits: Free on site parking

Are you an organised, customer focused individual who thrives in a busy office environment? Do you enjoy supporting customers, coordinating sales activity and keeping operations running smoothly? If so, this is an exciting opportunity to join our team as an Internal Sales Administrator.
You'll play a key role in delivering excellent customer service, supporting the sales process and ensuring efficient, accurate administration.

What You'll Be Doing

Customer Support & Sales Administration

• Acting as the first point of contact for all customer enquiries
• Responding promptly to calls and emails with a friendly, professional manner
• Logging enquiries onto the internal database
• Preparing and registering quotations and ensuring customers receive them
• Assisting with processing sales orders, despatches and customer invoicing
• Ensuring customer delivery requirements and confirmed dates are met
• Tracking and following up quotations

Documentation & Records

• Preparing export documentation for UK and overseas shipments
• Raising internal works instructions and Bills of Materials
• Maintaining accurate customer records and filing systems
• Processing customer returns
• Preparing certificates (test, conformity, and origin)

Sales, Supplier & Marketing Support

• Liaising with suppliers for pricing and delivery information
• Providing basic technical support to customers and external personnel
• Assisting with marketing activities, website updates and exhibitions
• Providing office cover for colleagues during holidays or absence

General Administration

• Managing general office duties including filing and incoming post
• Maintaining excellent housekeeping and adhering to data protection standards
• Participating in training to maintain and develop skills

What We're Looking For

• Excellent communication and customer service skills
• Friendly, confident and professional manner
• Strong organisational skills and the ability to manage multiple tasks
• Good typing, data processing and administration ability
• Competent with Microsoft Office
• Experience with Sage (desirable)
• Previous sales administration or customer service experience (desirable)
• A proactive mindset and willingness to learn

Why You'll Love This Role

• A diverse and engaging role with lots of variety
• Supportive team environment
• Opportunities to develop sales and customer service skills
• Early finish every Friday
• Free on site parking in a convenient Southam location