Interim HR Operations Lead

Artis HR are supporting a hugely successful, recognised brand as they develop their HR operations/People Services capability. They are now seeking an HR Shared Service lead to develop and deliver a high-quality, technologically enabled, efficient and compliant HR service.

This is a newly created role with real scope to shape how HR services are delivered across the business. You'll take ownership of day-to-day HR operations, lead a shared services team and ensure managers and employees receive a consistent, responsive and customer-focused experience across the full employee lifecycle.

Key responsibilities

• Leading the daily operation of the HR Operations function, including the set up and management of an HR ticketing system
• Managing performance against agreed KPIs and SLAs, ensuring accuracy, compliance and service excellence
• Overseeing end to end recruitment and screening activity, delivering a timely, compliant process and strong candidate experience
• Leading, coaching and developing a team of HR Operations Advisors to drive engagement and performance
• Building strong relationships with managers and stakeholders across the organisation
• Optimising HR operational processes and making effective use of HR systems (Workday), reporting and automation
• Contributing to the People senior leadership team, providing insight, reporting and recommendations

Key requirements

• Proven experience leading an HR Shared Services, HR Operations or HR Service Delivery function.
• Strong knowledge of HR processes, employment legislation and best practice
• Experience of managing team performance against KPIs
• Strong communication, stakeholder management and problem solving skills
• A continuous improvement mindset and customer focused approach

Full time role based in Gloucestershire, with a salary of c£60,000.

If you're looking to lead and shape a newly formed HR Shared Services function, this is an exciting opportunity to make a real impact.