Interim Contact Centre Manager: Multi-Channel CX Lead

Gofractional is seeking an Interim Contact Centre Manager to lead a small to mid-sized multi-channel team for six months. You will empower Senior Relationship Advisors and Advisors, ensure high-quality customer support, and drive continuous improvement across CRM and unified communications platforms.

You will manage performance, coach staff, and partner with management to optimise the customer journey, channel shift, and service delivery, delivering short- and long-term objectives with a focus