Intensive Care Unit Receptionist North Bristol NHS Trust

ICU Receptionist - Band 2

An exciting opportunity has arisen for a self-motivated, enthusiastic individual to join our Reception team on the Intensive Care Unit. The post involves working on a busy reception desk, admitting and discharging patients, helping relatives, supporting clinical staff in day-to-day operations, and welcoming visitors to the department.

Full time. Requires flexibility to cover the reception area from 08:00 to 20:00 Monday-Friday and on Saturdays/Sundays, and to provide colleague cover as needed.

Key Responsibilities

• Assisting patient families, friends and staff visiting the unit.
• Receive visitors to the unit in a polite and friendly manner.
• Ensure that relevant Unit, Trust and NHS information is readily available for relatives.
• Perform routine clerical duties involved in the admission, transfer and discharge of patients, including filing, tracing and maintaining all notes, x-rays, investigation reports, blood transfusion cards and other records pertaining to the unit.
• Answer telephone enquiries in a friendly, courteous manner with due regard for patient confidentiality and forward information promptly to relevant personnel.
• Ensure that all patients are admitted, transferred and discharged in a timely manner.
• Receive, sort, distribute and redirect mail to patients and staff.
• Complete non-stock requisitions as necessary.
• Use photocopier and fax machines.
• Use computer to update demographic patient information, including admissions, transfers and discharge information as directed by nursing staff.
• Be aware of financial restraints on ordering supplies and services.
• Collect and deliver items to other wards and departments as instructed.
• Ensure that all notes are sent to coding immediately following discharge.
• Process donations to the unit in accordance with Trust policies.
• Undertake correspondence as directed by the Senior Nursing Team.
• Undertake appropriate clerical and administrative training to maintain required skills and competencies.
• Keep up to date with changes to Trust policies and documentation.

Key Qualifications

• Excellent communication skills, both face-to-face and over the telephone.
• Computer skills and proficiency in Excel spreadsheets.
• Ability to handle varied administrative duties and adapt to changing priorities.

We welcome applicants from all underrepresented groups.