Intelligence Officer

Intelligence Officer The closing date is 12 January 2026.

Do you want to work for one of the leading organisations in NHS Data Analytics and winner of numerous awards both national and international?

Do you want to work in a successful, friendly and forward thinking team that's highly regarded?

Do you want to be part of a team creating innovative, cutting edge BI applications and analytics?

If so we are looking for an enthusiastic and driven individual to join our data analytics team and contribute towards our mission of delivering world class health care analytics.

Responsibilities

• Support in the creation and lead on the interpretation of analytics.
• Have good analytical, technical and communication skills in order to aid the production of accurate & robust statistics & intelligence.
• Support the organisation by managing the production of robust statutory and internal reports to support organisational decision making.
• To assist with the production, validation and submission of the Trust's routine data submissions.
• Assist members of the team in the production and validation of ad hoc or high profile analytics, assisting in the validation of new or amended dashboards.
• Produce or validate intelligence or dashboards.
• Identify & respond to variations from local or national trends or external analytics / reports.
• Provide first line support for BI queries & requests, monitoring and managing the BI mailbox, helpline and other communication methods.
• Provide statistical/management intelligence and advice to senior staff and managers.
• Implement and monitor reporting mechanisms to improve management decision making processes.
• Meet with stakeholders to identify opportunities or issues early for effective action.
• Take responsibility for any intelligence produced, validated or submitted.
• Conduct process mapping to inform accurate reporting requirements and aid improvement.
• Support quality and safety improvement through analysis and guidance on measurement, reporting and data capture.
• Produce and review performance reports, disseminating to key divisional contacts and advising on anomalies and adverse variances.
• Liaise with accountants to interpret activity issues affecting financial performance.
• Obtain divisional agreement and ownership of performance targets by providing capacity and demand information.
• Update bed models to support ongoing monitoring, scenario planning and service redesign; liaise with the PMO and key leads.
• Co ordinate consistent reporting of activity, performance, style and formatting with other analysts.
• Undertake horizon scanning to identify business opportunities and advise the division/Trust accordingly.
• Contribute to improvement plans through routine reviews and monitoring of performance, providing briefing reports with findings and recommendations.
• Produce sensitive and confidential data for ad hoc requests, liaising with other departments and outside agencies for tight deadlines.
• Perform complex patient based analyses from Trust systems to tight deadlines, primarily using the data warehouse.
• Support the development of the data warehouse for wider use of data/information for intelligence and service line management.
• Interpret national guidance/definitions and implement changes to the data warehouse in accordance with guidance.
• Support data quality responsibilities of analytics projects through identification of anomalies, analysis, investigations and audits.
• Provide analytical advice for initiatives aimed at introducing or changing data collection/analysis practices.
• Access and compile routine reports and undertake ad hoc analyses for reporting and presentation.
• Attend and participate in Trust training programmes both within the department and with multi disciplinary audiences.
• Be conversant with developments and trends in multimedia design and associated technologies, particularly QlikSense.
• Act as a catalyst within the Trust to develop a data driven culture by providing advice, guidance and support on information management and data quality issues.
• Assist with adding content to and maintaining the online analytics system.
• Assist with the design and development of analytics applications alongside Trust staff.
• Assist with the maintenance of web based material produced by the team and creating new documents.
• Work on other multimedia projects within the team as requested.
• Keep up to date with national developments within the NHS and the wider data analytics community.
• Utilise design software to create media for various projects.
• Work with end users to assess reporting needs and share with data engineers.
• Provide training sessions on a group or individual basis as required.
• Work with other Digital teams to ensure the most up to date datasets and feeds are available via the data warehouse, tables and databases.
• Resolve problems and issues with analytical reporting.
• Conduct briefing sessions and assist in provision of training days for use and interpretation of data analytics applications.
• Document procedures and work closely with the Production & Modernisation Department for ongoing improvement in Trust information.
• Assist with ongoing support of IT solutions developed within the analytics and assurance department.
• Support the Trust's data strategy, quality improvement strategies and service line management agenda.
• Assist with advice and analyses to support operational management and service planning requirements, attending divisional/ corporate meetings as required.
• Absorb, interpret and understand current data definitions and definitional issues relative to ISNs or new Department of Health definitions.
• Produce and safeguard sensitive and confidential data for ad hoc requests.
• Communicate with other departments and outside agencies to meet tight deadlines.
• Troubleshoot issues regarding data and consistently work toward improving and automating processes.
• Research and recommend innovative, automated approaches for data analytics reporting.
• Liaise with the Trusts Database Administrator and other technical leads, where appropriate.
• Assist with the production of sophisticated models, analytics and forecasts using statistical models, methods and processes.
• Provide one to one advice and discussion with individual Trust staff requiring guidance on business intelligence data.
• Assist with analytic training sessions on a group or individual basis.
• Monitor associated Service Level Agreements and performance against them.
• Assist with data literacy training to non technical staff within the Trust and external organisations.
• Promote and train on new data analytics solutions to ensure they are fully utilised within the Trust.
• Identify efficiencies while considering potential knock on effects to safety, quality and performance.
• Provide the division/trust with performance reports that account for productivity, quality, income, expenditure, risks & forecasts.
• Identify data and service quality issues and participate in the development of new metrics to highlight these for resolution.
• Review the division's or Trust's performance in relation to national and local trends, highlighting and explaining significant variations.

Qualifications

• Educated to A Level / NVQ Level 3 / BTEC in relevant subjects such as Mathematics, Statistics or similar, or equivalent work knowledge & experience.
• Evidence of professional and/or personal self development.

Experience

• Experience in a relevant area or similar role (e.g. an information based role).
• Experience converting raw data into visual information relevant for its intended audience.
• Analytical experience.
• Experience of business intelligence.
• Experience supporting non information teams and management in the provision and interpretation of information.
• Experience of validating information.
• Experience of report & dashboard development.
• Capturing end user requirements.
• Experience identifying, managing or communicating data quality issues.
• Health informatics experience.
• Experience working in a busy information department.
• Use of statistics / forecasting.
• Experience of web based business intelligence reporting software such as QlikSense.
• Experience of using Structured Query Language (SQL).
• Experience of working with financial / performance software.
• Experience creating and delivering training programmes & presentations to various levels of staff.

Skills

• Excellent numerical and analytical skills, with the ability to turn raw data into presentable reports and charts.
• Able to assimilate information needs and convert into appropriate and feasible system requirements.
• Excellent communication and presentation skills, both oral and written.
• Responsive to customer demands.
• Ability to translate non technical requirements into technical solutions.
• Ability to concentrate for long periods of time on diverse, complex analyses, with frequent interruptions.
• Microsoft Excel at a basic level.
• Excellent Microsoft Office awareness & skill.
• Ability to prioritise varied and high volume workloads to tight deadlines, both for self and team members.
• Diplomacy.
. click apply for full job details