Integrated Control Centre Manager

Integrated Control Centre Manager

Location: Birmingham Airport (with occasional travel)schedule: Monday to Friday, with flexibility for evenings, weekends, and public holidaysReporting to: Director of Fleet UK&I

• Leading and managing a dynamic 24/7 ICC team
• Overseeing telematics and camera data to improve safety and performance
• Liaising with senior stakeholders to report on incidents and implement preventative strategies
• Coordinating investigations with internal teams and external partners
• Designing response protocols for GSE damage, driver behaviour, and safety alerts
• Upholding Swissport and regulatory safety standards across operations
• Championing innovation and process optimisation through tech and training
• Shaping team development through smart scheduling, performance reviews, and mentoring

• Proven leadership in operations or control centre management
• Strong analytical skills with the ability to interpret complex data
• Excellent communicator and stakeholder collaborator at all levels
• Quick-thinking problem solver with sound judgment under pressure
• Experience in aviation, transport or logistics (preferred)
• Familiarity with telematics systems and safety technologies (advantageous)

Join a global leader where your influence directly elevates safety, technology, and efficiency across airports nationwide. Bring your strategic mindset and operational prowess to a high-impact role that makes a difference every day.

Ready to steer ground support into the future? Apply now and let's take flight together.