Integrated Care Systems Manager

Job Posted: 5 August 2025
Job Updated: 5 August 2025

Job Title Integrated Care Systems Manager

Location: Field Based Role covering Berkshire, Oxford and Buckinghamshire

Contract type: Permanent

Salary: £39,618 with potential to rise to £46,610 over 3 years

Closing Date: Tuesday 19 th August 2025

NHS Supply Chain currently has an opportunity for anIntegrated Care Systems Manager tojoin our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.

We are seeking an experienced Integrated Care Systems Manager who will be responsible for owning the customer relationships at an Integrated Care Systems level, working with the ICS to deliver value through joint activities. This role is a field-based role which will require the successful job holder to be on site for a minimum of two days per week.

Every day you will

• Develop and implement a customer contact plan to communicate new opportunities and engage the customers in relevant campaigns that will deliver additional value. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Develop strong senior relationships and be able to co-ordinate and structure internal resources to support customer activities.
• Influence a complex business internally to support the goals of the customer which the Regional ICS lead will co-ordinate.
• Be accountable and have the autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required
• Work collaboratively with colleagues and be responsible for other activities (such as clinical support and systems training etc), and co-ordinate those activities into a single customer plan
• Identify, manage and accelerate the delivery of growth and savings opportunities for assigned territory.
• Own the first line customer relationship
• Work collaboratively with customers and colleagues to achieve joint goals
• Help to drive value for customers
• Have accountability for revenue and savings KPIs within assigned region

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• The ability to influence, build and maintain strong relationships with NHS clients and senior stakeholders.
• Effectively communicate and engage at a broader and deeper level across our customer base, whilst influencing a complex business internally
• Confidence and professionalism in being the primary point of contact.
• The ability to tailor solutions to specific trust requirements.
• The ability to Identifying opportunities for growth and improvement within NHS accounts
• Experience of working within a clinical setting would be preferable but is not essential.
• Strong analytical and problem-solving skills.
• Previous experience of project management, managing multiple projects, timelines and stakeholder expectations.
• It is essential that you have your own transport, this is a field-based role and will involve visiting multiple Trusts in the Berkshire, Oxfordshire and Buckinghamshire area.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn't match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

SCCL is a company Registered in England and Wales, with company number , to act as the management function of the NHS Supply Chain.