Insider Threat ITM: Product Support Engineer

Posted 43 minutes 40 seconds ago by PVH (Tommy Hilfiger/Calvin Klein)

Permanent

Full Time

Other

Not Specified, Ireland

Job Description

Proofpoint is seeking a skilled Product Support Engineer to assist customers with technical issues on the Insider Threat Management platform. You'll respond to tickets via phone, email, and chat, diagnose problems across software, OS, and networking, and collaborate with Engineering, Product Management, and Escalation teams to drive customer success.

Ideal candidates have 3+ years in technical support, strong diagnostics for macOS, Windows, Linux, and experience with REST APIs, JSON, and