Inside Sales Manager - Renewals
Posted 10 days 16 hours ago by Exclusive Networks Ireland
The Inside Sales Manager - Renewals is responsible for leading the renewals organisation across Exclusive Networks. The role owns renewal strategy, forecasting, operational execution, specialist development and recurring revenue protection across all assigned regions. Leading a team of Renewal Specialists, the role is accountable for maintaining industry leading renewal rates, driving forecast accuracy, identifying expansion opportunities and ensuring execution of the 120 day renewal methodology.
Responsibilities- Lead and develop a team of 14 renewals specialists
- Own the global Available to Renew portfolio process
- Manage renewal forecasting on a weekly, monthly and quarterly basis
- Ensure execution of the day renewal methodology
- Work with Customer Success, Vendor Sales Specialists and Partner Managers to maximise retention and growth
- Monitor renewal risks and escalations
- 5-8 years experience in SaaS renewals, subscription sales, customer success or recurring revenue businesses
- Experience leading teams of professionals
- Strong forecasting and operational management expertise
- Strong stakeholder management capability
- Strategic, data driven, collaborative approach with coaching and mentoring skills
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our mission is to drive the transition to a totally trusted digital world for all people and organizations.
We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.