Innovation Manager

What will you do?

As a Digital Business Innovator, you will transform our business processes by leveraging digitalization and AI. You will work at the heart of our organization, making a measurable impact on the quality and efficiency of our services. Your role is to make your colleagues' work more enjoyable, efficient, and effective by helping them fully utilize new digital opportunities. You will actively follow the latest developments in digitalization and AI and guide colleagues from concept to concrete implementation.

Your key responsibilities include:

• Analysis of each department's processes (acceptance, mid-office, operations, sales and special management) with the aim of identifying opportunities for further digitisation
• Direct implementation of accessible improvements, for example through standardisation and the use of software that is already in use, such as Microsoft 365
• Creating a design and business case for further improvements based on software that is already in use
• Creating a design and business case for further improvements based on our own data and reporting platform (Azure-SQL-Python-Tableau)
• Creating a design and business case for further improvements based on new (off-the-shelf) software
• Creating a design, business case and initial version for further improvements based on AI tooling
• Training colleagues in the better use of software and AI tools through on-the-job coaching and (group) training
• Monitoring new developments in the field of AI and digitisation and helping to determine our digital strategy

What do you bring?

• A bachelor's or master's degree level of thinking, with proven experience and passion for digitalization, AI implementation, and process optimization
• A hands-on mentality: You are not just a strategic thinker but also a practical doer
• The ability to quickly understand different IT systems and optimize their use within business processes
• Experience in building digital workflows and utilizing configuration options within existing systems
• Excellent communication skills to translate processes, engage colleagues, and accelerate digital adoption
• A proactive attitude and perseverance to turn improvements into reality
• Affinity with the mortgage or financial sector is a plus but not a requirement

What do we offer?

• Up to €90,000
• Excellent employment benefits, including:
• 26 vacation days
• A solid pension plan
• Monthly social events