Infrastructure Engineer (1st Line) - Systems Integrator

Are you looking for an exciting new opportunity? Join a company that began its journey in 2013, initially serving accountancy firms as its first clients. Since then, it has grown to host over 200 practices, now specialising in IT hosting for SMEs, accountants, MSPs, and software vendors. While the team has expanded, and they've gained an office along the way, their core principles remain unchanged. The experience and knowledge gained over the years have made them true experts within the sector, from managing software updates to ensuring enhanced security. Through dedication and quality service, they have earned the trust of key accounting software vendors and are proud to be recognised as premier partners with industry leaders like Virtual Cabinet.

If you would like to learn more about this opportunity, feel free to reach out and apply today!

Responsibilities:

• Supporting Microsoft environments across Windows Server, AD, RDS, Exchange & Hyper-V
• Handling a wide range of support queries (1st-3rd line) via phone, email, and ticketing
• Troubleshooting complex network issues (Firewalls, DNS, VPNs, VLANs, etc.)
• Maintaining backup and disaster recovery solutions
• Working on customer projects and systems upgrades
• Occasionally visiting UK data centres and participating in out-of-hours work (paid overtime)

Skills/Must have:

• General IT experience
• M365
• Driver's License and own Vehicle

Salary:

• £26,000 - £32,000 Basic Salary Per Annum