Infrastructure Engineer - 3rd line

3rd Line Infrastructure Engineer

Leicester, Hybrid (1-2 days p/week onsite)

£40,000-£50,000 DOE

Are you an experienced Infrastructure Engineer ready to take your career to the next level?

Robert Half is seeking a highly skilled 3rd Line Infrastructure Engineer to provide exemplary technical support and service for our client. You'll handle escalated technical issues, deliver cloud and on-prem maintenance, and drive project work across complex IT environments.

Skills and Experience:

• Minimum 3 years' technical experience in a support environment, ideally within an MSP or similar setting.
• Industry-recognized technical certifications (eg, Microsoft, VMware).
• Solid understanding and proven success with ITIL support methodologies.
• Strong analytical and problem-solving skills-able to thrive under pressure.
• Deep knowledge of Microsoft technologies including Microsoft365, Active Directory, Group Policy, Exchange, and Windows Server (2012 and newer).
• Practical experience supporting remote/virtual desktop environments (desirable).
• Networking and Firewall expertise; hands-on experience with Azure, VMware ESXi/vSphere (v6.0+), and Linux is desirable.
• Proven practical knowledge of server, storage, and network hardware including cloud deployments (IaaS).

Key Responsibilities:

• Diagnose and troubleshoot server hardware, desktops, laptops, printers, Microsoft desktop applications, and networking issues efficiently.
• Install and configure Servers (physical and virtual), Firewalls, desktops, laptops, and other infrastructure devices.
• Manage endpoint solutions and Active Directory users/computers.
• Multitask to resolve various technical issues and document your work clearly for effective team knowledge sharing.
• Liaise with project teams to facilitate system implementations and upgrades.
• Support pre-sales and Service Delivery Managers in both customer-facing and internal projects.
• Participate in an on-call rota and ensure adherence to information security and compliance standards.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: