Infrastructure Architect - Contact Centre Migration
Posted 4 hours 41 minutes ago by Alexander Mann Solutions
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.
On behalf of Tesco IMS, AMS are now looking for an Infrastructure Architect for an initial 6-month contract based in the bank's Edinburgh office (minimum once/month travel to Edinburgh; potentially more around workshops, etc.)
Tesco IMS deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means they always work with heart. Whether they're helping their customers or looking after their people, you'll find there's a warmth and friendliness to everything they do.
Role Overview
Tesco IMS are undergoing a major divestment programme following Tesco Bank's transfer into Barclays. As part of this change, Tesco IMS must separate entirely from the Legacy Tesco Bank technology estate and build a new standalone infrastructure.
This is a high-profile, large-scale transformation and a rare opportunity to help design and deliver a new infrastructure environment across cloud, telephony, networks, and financial systems.
As an Infrastructure Architect, you'll provide technical leadership and assurance across a wide range of transition and migration activities. You'll be hands-on with design reviews, vendor collaboration, and architectural governance - ensuring solutions are secure, resilient, and aligned to Tesco IMS standards.
This is a broad generalist architecture role, ideal for someone who thrives in fast-moving enterprise change programmes with multiple workstreams.
You'll be involved in:
Contact Centre migration: supporting the transition of networking, EUC, and telephony services into a new standalone environment.
Financial systems migration: ensuring secure large-scale data and platform migrations, including AWS-to-AWS re-hosting.
DevOps enablement: designing services and tooling for engineering teams, including API gateways with identity integration and DevOps pipelines.
Providing architecture assurance across infrastructure, cloud, and security domains.
Collaborating with third-party vendors and internal teams to land future-state designs.
Contributing to technical workshops and programme governance.
Key skills
We're looking for candidates with:
Strong background in infrastructure and systems architecture across cloud and on-prem.
Experience in technology transition or migration programmes, ideally within financial services.
Hands-on knowledge of AWS platforms, with proven delivery of secure migrations and re-hosting projects.
Exposure to contact centre technology and associated networking/telephony transitions.
- Ability to operate as a generalist architect across multiple domains rather than a narrow SME.
Proven stakeholder engagement and vendor collaboration skills.
Desirable:
Cisco Meraki exposure.
Previous FS or regulated industry experience.
Understanding of DevOps tooling and services (eg, CI/CD, API gateways, identity integration).
Why Tesco Insurance and Money Services?
Seeing your impact all around you: there's no better feeling.
Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.
Next steps
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Our client will only accept workers operating via an Umbrella or PAYE engagement model.
Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.