Information Governance and Complaints Support Officer
Posted 5 hours 47 minutes ago by Fareham
About The Role
We are seeking a motivated and organised Information Governance and Complaints Support Officer to join our busy team. This role involves supporting the Council's responsibilities under Freedom of Information (FOI), Environmental Information Regulations (EIR), data protection legislation and Codes of Complaint handling.
You will assist with research, data analysis, and project work, as well as provide administrative support for FOI, EIR, and data protection requests and complaints. You'll also help monitor statutory deadlines, collate performance data, and ensure high standards of accuracy and confidentiality are maintained at all times.
For further details about the role please contact Mel Bettley (Committee and Information Governance Officer) on .
About You
You should have a keen interest in information governance and a willingness to learn.
Strong communication skills, attention to detail, and the ability to manage multiple tasks are essential. You'll need to be a team player who can prioritise effectively and work with integrity and discretion.
An awareness of FOI, EIR, UK GDPR, and data protection-particularly individual rights-is desirable, along with a professional and tactful approach to dealing with internal and external stakeholders.
About Us
We take pride in receiving feedback from others who say we are a friendly and professional organisation. By working for us you will become part of the team and will play your part in serving our community.
You would be joining one of the most forward-looking borough councils in the Southeast, a happy team and a well-managed Council. We offer a great pension scheme, authorised parking, tech schemes and a car lease scheme to name a few of the benefits of working for us.
We encourage our employees to make a valuable contribution to the work of the Council by having a trusting and open culture, where ideas are actively sought. We also recognise the value of a highly motivated and engaged workforce. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do.
Fareham Borough Council is committed to being a disability inclusive employer and in order to support this commitment we are proud to be part of the Government's Disability Confident scheme demonstrating that we will provide a fair and equal route to employment with the Council. Being part of the scheme means we proactively seek to address inequality for those with disabilities by challenging attitudes towards disability, increasing understanding of disability and removing barriers to disabled people and those with long-term health conditions.