Industrial Sales Engineer

Overview

Job Title: Industrial Sales Engineer

Location: WM India - Virtual (Remote)

Group: Watson-Marlow Fluid Technology Solutions, part of Spirax Group

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Job Summary

We are seeking a talented and motivated Industrial Sales Engineer to join our dynamic team.

Responsibilities

• Conduct market research to identify potential customers in the Industrial Sector in North India.
• Develop and implement targeted marketing strategies to reach potential customers in these sectors.
• Key account management including End Users, OEMs & System Integrators.
• Build long-term customer business relations from concept phase and ensure product standardization at customer sites.
• Build and maintain relationships with existing customers, identifying opportunities for cross-selling and upselling.
• Attend industry events and exhibitions to showcase WMFTS products and engage with potential customers.
• Provide technical expertise and assistance to customers, helping them to select the most suitable equipment for their specific applications in these sectors.
• Act as the customer's advocate and ensure their technical needs are met.
• Work closely with the WMFTS product development team to identify and develop new products that meet the specific needs of the Process Industries in India.
• Produce and maintain detailed documentation on all customer interactions, including project timelines, equipment specifications, and budget constraints.
• Provide ongoing technical support and guidance to other departments to ensure customers receive the highest level of service.
• Provide high-quality technical support to prospects and customers during pre- and post-sales situations.
• Understand and solve challenging application problems by recommending appropriate Watson-Marlow solutions.
• Update records in CRM for opportunity pipeline, appointments, leads and present business analytical data.

Skills/Experience Interpersonal Interaction Requirements

• Lead and communicate effectively with customers and colleagues to build strong relationships.
• Quickly identify and solve technical issues to provide optimal customer service.
• Prioritize tasks efficiently to meet project deadlines and targets.
• Work independently and demonstrate strong self-motivation.
• Follow procedural guidelines and work methodically to ensure consistent high-quality output.

Education and Experience Requirements

• Hold relevant Diploma Mechanical / Bachelor of Engineering, with strong business background.
• Preferably have at least 10-15 years of experience in the Fluid Handling Industrial sector (e.g., pump-focused roles in Process Industry applications).
• Possess excellent written and spoken English communication skills.

Skills

• Hunter/Farmer mindset to proactively seek new sales leads.
• Negotiation skills.
• Results and growth oriented.
• Strong writing skills.

Computer Competencies

• Proficient in Microsoft Word for professional correspondence.
• Strong proficiency in Microsoft Outlook for e-mail and appointment tracking.
• Update records in CRM for opportunity pipeline, appointments, leads and present business analytical data.
• Willingness to travel domestically within India for customer visits, site trials, and meetings.
• Ability and willingness to travel regionally and internationally for training and conferences as required.

Benefits

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days' paid volunteering leave
• Life assurance
• Additional support through our inclusion program

Inclusion and Equal Opportunity

We are committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply and will consider flexible working arrangements where possible. If accommodations are needed during the application process, please let us know.

Company overview: Watson-Marlow Fluid Technology Solutions, part of Spirax Group, is driven by innovation and committed to creating an inclusive workplace where everyone can make a difference. Our technologies support critical industrial processes across multiple sectors and customers in 116 countries.