Individual Giving Manager

The Talent Set are delighted to be working with Demelza Charity to find their Individual Giving Manager.

The charity offers a flexible working environment, with hybrid working 2 days per week from their office in Sittingbourne, Kent.

Reporting into the Head of Lottery and Individual Giving, you will be responsible for the end-to-end management of the Individual Giving and Legacy programme. You will lead on the planning and delivery of multi-channel fundraising campaigns, including print, digital, telephone and more, across a diverse portfolio of regular giving, one-off donations, appeals, payroll giving, in-memory giving and legacies.

Key Responsibilities:

Create and monitor campaign metrics, set targets and analyse performance to inform future activity and maximise opportunities

Identify opportunities within our data for further stewardship and relationship building communications which drive further growth

Provide data briefs and collaborate with the Database Support Executive to ensure effective use of supporter data

Work with the Digital Marketing Team to enhance and maximise the online presence of Individual Giving and Legacy products

Monitor and respond to attrition trends, implementing strategies to maintain supporter retention

Communicate plans and activity internally to ensure they are fully understood and supported throughout the organisation

Test, monitor and evaluate appeals and campaigns to generate actionable insights and inform future strategic planning

Build strong cross-department relationships across Demelza to support sustainable income generation

Person Specification:

Proven experience in managing end-to-end fundraising campaigns

Strong understanding of multi-channel acquisition and retention strategies

Excellent relationship management skills and interpersonal skills

Demonstrated ability to analyse performance data and identify trends to inform future activity

Experience managing multiple projects simultaneously, with strong organisational and time management skills

Proficient in using databases to accurately record information, and form insights to guide future activity

Understanding of a broad range of individual giving products and fundraising techniques

Experience working collaboratively with external fundraising agencies and suppliers

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.