Independent Living Officer

Make a Real Difference Every Single Day

Are you someone who loves supporting others, thrives in a people-focused role, and enjoys being out and about? If you're proactive, compassionate, and ready to hit the ground running - this role is perfect for you!

Join our clients friendly Neighbourhoods team as an Independent Living Officer, helping residents live safely, independently and confidently across several vibrant schemes.

• Build positive relationships with tenants
• Make daily/weekly reassurance calls
• Checking which tenants have pressed their "I'm OK" lifeline button and contacting those who haven't to ensure their wellbeing
• Help residents sustain their tenancy and maintain independence

Scheme Safety & Compliance

• Carry out regular health & safety building checks
• Ensure telecare/lifeline systems are working correctly

Community & Partnership Working

• Collaborate with Police, health services, social care, and voluntary groups
• Signpost tenants to helpful agencies and support services
• Manage voids to minimise empty property times
• Oversee cleaning, grounds maintenance, and contractor services
• ️ Address tenancy breaches, complaints, disputes, and ASB cases

️ What We Need from You

• Full driving licence + your own car
• Background in housing or related customer service roles
• Good understanding of building-based Health & Safety
• Confident, clear, and empathetic communication skills

DBS: An Enhanced DBS is desirable. If you don't have one, we'll handle it - with a risk assessment and references from your last 2 employers.

Why You'll Love This Role

• Make a genuine impact in your community
• Enjoy a varied, active, people-focused job
• Join a supportive and passionate team
• Start immediately and hit the ground running

If you're enthusiastic, reliable, and ready to make a difference - we want to hear from you!
Apply today and take the next step in your housing career!