Income Maximisation Officer

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Location (Please use London or Greater London):

Closing Date:

28/06/2026

Job Category:

Housing

Directorate:

Resident Services

Business Area:

HRD - Strategy, Compliance and Enabling

About Us

Salary Range: £38,976 - £47,229 per annum

Location: Civic Centre, 44 York Street, Twickenham, TW1 3BZ

Important Information: Please note Applicants who have applied for this position within the last six months will not be considered and therefore need not reapply.

About the role

Case Management - You will be responsible for managing a patch of rent accounts to proactively maximise income collection on current and former tenant accounts adhering to the Councils procedure to ensure maximum collection.

Knowledge - You will be assessing and assisting tenants to maximise their income by ensuring that they are claiming their full benefit entitlements and managing existing debt by offering detailed advice around Housing Benefit and Universal Credit claims.

Financial Support - You will be providing financial advice to tenants to ensure that they can afford their charges and not become homeless from the accommodation. Where necessary, identify and refer to external agencies to provide additional support and assistance to ensure successful tenancy sustainment.

Customer Service - You will be assisting tenants to improve their financial situation, by regularly arranging and participating in any welfare benefits take up campaigns or surgeries as required.

Fast-Paced work environment - capability to thrive in a busy and demanding setting.

Communication & Interpersonal Skills - excellent verbal and written communication with strong relationship building abilities.

Organisation & record Keeping - exceptional skills in managing tasks and maintaining accurate records.

Experience with complex Customers - extensive background in working with individuals who have diverse and complex needs.

Resilience & teamwork - ability to work both independently and collaboratively, demonstrating adaptability and perseverance.

Essential Qualifications, Skills and Experience

Demonstrate an understanding of all welfare-based benefits in context of this role and able to give advice to clients regarding entitlement.

Experience of working with the public and ability to give advice regarding debt management and income maximisation.

The ability to undertake a wide range of financial tasks, including carrying out affordability assessments.

Maths and English GCSE grade C and above or equivalent.

Other essential information: Home visits are essential to this role, and you will be part of a duty rota to attend the office three days per week.

Indicative Recruitment Timeline

Shortlisting Date: W/C 6th July 2026

Interview Date: TBC

Useful Information

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.