Income Maximisation Officer

Contract Civic Recruitment Limited United Kingdom

Posted On 29/01/2026

Job Information

Work Experience 1-3 years

Community & Social

City Lambeth

Province Lambeth

Postal Code SE1

Job Description

5-month contract role with a local authority

Summary

This 5-month contract role with a local authority focuses on delivering a customer-centric empty property management and lettings service for both residential and non-residential units, such as garages, sheds, allocated parking bays, cycle stores and converted laundry spaces. The position is crucial for minimising void turnaround times, maximising rental income, ensuring compliance with housing legislation and council policies and effectively managing waiting lists, contractors and parking enforcement arrangements.

Responsibilities

• Manage empty residential properties through the voids and lettings process, including arranging and conducting viewings, completing tenancy sign ups and scheduling new tenant visits for Neighbourhood Housing Officers.
• Let non residential units in line with agreed policies and procedures, including garages, sheds, cycle stores and allocated parking bays.
• Maintain and manage waiting lists for non residential units, ensuring accurate and up to date records.
• Respond to correspondence, complaints, members' enquiries, Freedom of Information (FOI) requests and Subject Access Requests within the remit of the post, making recommendations to improve service delivery.
• Provide advice, assistance and information to residents on income maximisation services and tenancy related matters.

Experience

• Working in a housing management, lettings or property related environment.

Managing voids, lettings or non residential assets such as garages or parking facilities.

Delivering customer focused services and handling enquiries, complaints or correspondence.

Qualifications

GCSEs (or equivalent) including English and Maths or equivalent relevant experience.

Good working knowledge of housing management practices, lettings processes and customer service standards.

Understanding of relevant housing legislation, data protection and equality duties.

Additional Information

• Working hours: 35 hours per week.
• We work on bi weekly payments.
• The role closes on 5th Feb 2026, apply ASAP.